Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline

Estimated delivery time:

Metro Cities: 2–5 business days
Other Cities & Towns: 4–8 business days
Remote Locations: 5–10 business days

Delivery timelines may vary due to weather conditions, courier delays, festivals, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Delivery Attempts

Courier partners generally make multiple delivery attempts. If the package remains undelivered due to incorrect address or repeated failed delivery attempts, it may be returned to us.

Incorrect Address

Customers are responsible for providing accurate shipping information. ERWANA shall not be responsible for delays or non-delivery caused by incorrect addresses.