Privacy policy

Privacy Policy

At ERWANA, protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or purchase our products.

Information We Collect

We may collect the following information:

Full Name
Email Address
Mobile Number
Billing Address
Shipping Address
Payment Information (processed securely through payment gateways)
IP Address
Browser Information
Device Information
Cookies and Website Usage Data

How We Use Your Information

Your information is used to:

Process and deliver your orders
Communicate regarding your purchases
Provide customer support
Improve our website and services
Send promotional offers (only with your consent)
Prevent fraud and unauthorized transactions
Comply with applicable legal obligations

Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials. All online payments are securely processed through trusted payment gateway providers.

Cookies

Our website uses cookies to improve browsing experience, remember your preferences, analyze website traffic, and enhance overall functionality.

Third-Party Services

We may share necessary customer information with:

Payment gateway providers
Courier partners
Logistics companies
Marketing platforms
Analytics providers

These service providers only receive the information required to perform their services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.