SHIPPING POLICY

Brand Name: Erwana

Thank you for shopping with Erwana. We aim to provide a smooth and reliable delivery experience for every order placed through our website.

1. Order Processing

All orders are processed after successful order confirmation and payment verification.

Orders are generally processed within 1–3 business days. Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.

Once your order has been shipped, you will receive the available tracking details through the contact information provided at the time of purchase.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location, courier availability, weather conditions, and other circumstances.

Delivery timelines are estimates and may vary for remote locations, high-demand periods, public holidays, or unforeseen logistical delays.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Erwana may offer free shipping on selected orders, products, promotional campaigns, or order values. Any such offer will be subject to the terms mentioned on the website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

Customers can use the provided tracking details to check the status of their shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, phone number, email address, and other required delivery information.

Erwana will not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-shipment, where applicable.

6. Delayed Delivery

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, public holidays, courier-related issues, high order volumes, or other unforeseen events.

In such circumstances, Erwana will make reasonable efforts to assist the customer and provide available shipment updates.

7. Damaged Package

Customers are advised to check the package condition at the time of delivery wherever possible.

If a package appears visibly damaged, tampered with, or compromised, customers should document the condition with photographs/videos and contact Erwana customer support as soon as possible.

For a damaged product complaint, clear photographs/videos of the outer package, shipping label, and product may be required for verification.

8. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if any item appears to be missing from your shipment, please contact Erwana customer support promptly with your order details and supporting photographs/videos.

After verification, Erwana may provide an appropriate resolution in accordance with our applicable Return/Refund Policy.

9. Non-Returnable Products

Erwana products are generally non-returnable due to hygiene and product-integrity considerations, except where applicable law requires otherwise or where a product is received damaged, defective, incorrect, or materially different from the order.

Please refer to our Return/Refund Policy for complete details.

10. Delivery to Remote Areas

Delivery to remote, rural, or otherwise difficult-to-service locations may take additional time depending on courier availability and serviceability.

If a particular location is not serviceable by our delivery partners, the customer may be contacted for an appropriate resolution.

11. Cancellation After Dispatch

Once an order has been shipped or handed over to the delivery partner, cancellation may not be possible.

Customers are requested to contact Erwana customer support as soon as possible if they wish to request cancellation before dispatch.

12. Contact Us

For questions regarding shipping, delivery, tracking, delayed orders, damaged packages, or other delivery-related concerns, please contact us using the customer-support details provided on our website.

Brand: Erwana